DE 
GR FAQ
frequently asked questions
When is night rest for all dogs?
Around 9 p.m. we do our last dog walk. All dogs are allowed out on the playground again, can drink and do everything else that is necessary, are cuddled and cuddled again until it's time for everyone - off to the basket. Each dog receives a species-appropriate treat and a lovely "Good night, Benno". Between 10 p.m. and 7 a.m. is night rest.
What is a day like at Dog Resort Moonbow?
"Good morning, Lizzy! Good morning, Rex and Luc!" Around 7 a.m. a new exciting day awakens with us. All dogs are allowed (in suitable groups) out onto the playground and first relieve themselves, move extensively, sniff, cuddle, romp... Meanwhile we start with the thorough cleaning of the dog rooms and, if necessary, the baskets, blankets, etc. At 8:00: 30.00 is breakfast time, after which every dog can of course go outside alone or in groups - either on the large lawn with play equipment or the stone area directly at the dog house with climbing equipment, lying areas and much more. m. Now our guests receive their care, are bathed, groomed, combed and/or extensively cuddled. Newcomers are welcomed, those going home are waved. In summer, the dog pool is filled and the water sprinklers activated - dog fun guaranteed. During lunchtime there is a little calm - of course there is always a two-legged friend present. In the afternoon we romp around outside, play, exercise a little and cuddle in the shade of the trees - we cater to the individual needs of our protégés. At 5 p.m. every dog has dinner in his dog room, after which it goes outside again, of course. The last round of dogs on the playground is at 9 p.m., after which each dog lies safely and softly in its basket and it says: "Good night, Lizzy! Good night, Rex and Luc! See you tomorrow morning!"
When we feeding?
All dogs are fed at 8:30 a.m. and 5:00 p.m. in the evening. Of course there are exceptions, which are discussed with the dog owner beforehand. We can feed more or less, stick to desired diets, give food we brought with us or spice up dogs with "a little more of everything".
What do we feed?
We feed a sensitive premium food that consists of 70% meat. Dogs are carnivores, so we give Optimanova, a premium food with no preservatives, no artificial colors or flavors and no grains. The Adult Sensitive/Adult Mini contains natural antioxidants (tocopherols), vitamins A, E and C, zinc, biotin, omega-3 and omega-6 fatty acids, consists of 70% meat (40% fresh salmon) and is also suitable for Suitable for dogs with sensitive skin and/or sensitive stomachs. The content is made from 100% natural ingredients from producers licensed to supply for human consumption. Of course, we adapt the type and amount of food to the size, age, activity level and sensitivity of each dog.
What should I do if I cannot pick up my dog on time?
Something can always come up - we understand that. If a flight is delayed, you are ill or whatever - please contact us as soon as possible. We will do everything to look after your dog longer. We only have limited capacities, especially during holiday periods, so please let us know as soon as you know about the delay. We can then clarify everything else together.
Non-pickup: Although we sincerely hope that this never happens, it can of course happen that a dog is not picked up and we receive no message as to what should happen to the poor animal. Here you will find our explanations for picking up the dog as well as in our terms and conditions.
Can I bring my dog's favorite blanket, basket, toy... for my dog?
Absolutely! Who doesn't need their favorite pillow to fall asleep? Anything that makes it easier for your dog to be away from you and feel a little homey during the separation period is welcome.
How are your dog sizes staggered?
We have fine graduations. Small dogs, medium dogs, large dogs and giants are classified by height at the withers.
What happens if my dog gets injured?
As in a kindergarten or school or on the sports field, something can always happen. Of course, we are immediately on the spot, take care of your dog and get in touch with you immediately. Together we will discuss whether a visit to the vet is necessary. If we cannot reach the owner and the additional contact, we decide according to the well-being of the dog. If you have health insurance for your dog, the costs will certainly be covered by it, otherwise the dog owner always bears the vet bill(s) for illness or injury. You can find more about this in our terms and conditions.
Where exactly is the Dog Resort Moonbow located?
On Cyprus. In the west of Cyprus, between Paphos and Polis Chrysochous. A little outside of Giolou. Just click HERE and you will find a map with Dog Resort Moonbow marked on it.
How many dog rooms does Dog Resort Moonbow have?
We have 13 dog rooms. The Golden Suite is our largest room with over 10 m² and many extras such as the integrated 24-hour live view. We also have 2 large Blue Lounges (6 & 8 m²) and 10 spacious Green Studios. The large rooms in particular are suitable for accommodating several family dogs together.
We strongly recommend treating your dog with a repellent against insects (fleas, lice, mites) and arachnids (ticks) 48 hours before dropping off at Dog Resort Moonbow.
When your dog is handed in, we will carry out a quick flea test. We comb your pet in 2-3 spots with a flea comb and use a damp cloth to check if your dog has fleas. A check of the usual places for ticks is also necessary and completely unproblematic while a few cuddling sessions are carried out.
If a multiple flea check is unfortunately positive, we have exactly two options.
The first is, you take your dog home with you, treat it thoroughly and bring it back to us a few days later to start your holiday/stay abroad. We assume the costs for cleaning and disinfecting the entrance area.
The second is that since you have booked a flight or something like that, it is impossible for you to take your dog back. However, we cannot let the dog into the dog house or onto the playground or with the other dogs. Your dog will be separated immediately and washed thoroughly with a flea shampoo. The entrance area will be cleaned and disinfected, as will all areas/places where your dog has been. He also receives a dog flea remedy in the form of a spot-on or a tablet - depending on the severity of the infestation and tolerance. When the fur is dry, the dog is brushed and the flea population is checked. If necessary, another wash with flea shampoo is necessary. The dog is checked daily for a (renewed) flea infestation and washed with flea shampoo at least weekly. The costs for the required time, the circumstances and the required funds are fully borne by the dog owner.
Further information on the health of the dog can be found under §5 Health of our General Terms and Conditions.
You will certainly find more answers to questions in our terms and conditions.